What are your hours? Pick ups are available Thursdays - Friday 1pm-5pm Saturday 10am- 6pm Sundays 10am-1pm
Is there a minimum order amount? Yes. There is a minimum of a dozen unless specified. Please note if you order less, you will be charged for the price of a dozen.
How Do I Place An Order? Go to My Contact Page and fill out the form. Alternatively a direct email can be sent to email@example.com. We do not take any inquiries via text, WhatsApp or DM.
How Much Notice Do I Need To Give? All orders need a minimum 3 weeks notice. An order with less than 2 weeks notice will incur fee and must be paid in full when order is placed.
Do you charge for last minute orders? How much? Orders less than 2 weeks (8-13 DAYS BEFORE DATE) notice starts at $50 fee. The more complex the order the higher the fee.
How Do I BookA Date? To book a date a non- refundable 50% deposit must be paid. If your order is less that $200 full payment is needed.
Is there a Reservation Fee? We no longer offer a reservation fee. In order to be placed on our calendar 50% or more of your invoice must be paid. Please note that until payment is made that date is still available to other clients.
When Will I Receive An Invoice? After we receive your first email and proper information is given, we will send you the quotes for said items. We will schedule a phone consultation to confirm and an invoice will be sent afterwards.
When Are Invoices Sent Out? Invoices are sent out the beginning of the week on Tuesdays. If we receive and orders on Wednesday expect the invoice the following Tuesdays.
Do You Deliver? Delivery option available for 2 or 3 tiered cake orders and a MUST for 3 tier cakes. The delivery range is within a 20 mile radius with a flat rate of $40 for deliveries within that radius. If you are not within our delivery range, rate can range from $0.95- $2 per mile round trip. Please note depending on how far you are out of range, pick up may be the only option. Please note that on some dates delivery is not available
What Methods of Payment Do You Take ? Our Invoice is sent via Paypal. You have the option of paying via Paypal, Venmo or Zelle.
Do You Set Up Dessert Tables? We do not set up dessert tables. Items requested are delivered to venue and handed over to person in charge.
Do You Make Wedding Cakes? Booking for 2023 weddings begin December 2022.
Up To How Many Tiers Do You Make? We make up to 3 tiered cakes.
Do You Provide Cake Toppers? I provide standard Happy Birthday cake toppers at an additional charge.
Do You Make Rum Cake? No. I do not make rum cake
What Do I Need To Do If I Have To Cancel or Move The Date Of An Event? Please let me know as soon as possible. If date needs to be moved I will need to know the date to check availability.
Do You Make Gluten Free Items? Yes, I make gluten free items. Please note we are not a gluten free kitchen as our main items do contain gluten.
How Do You Decrease Gluten Cross Contamination? I have a separate bakeware for my gluten free items. I have separate cake pans, stand mixer, measuring cups, cleaning tub, drying rack etc. The oven is deep cleaned for making gluten free items, and racks are lined/wrapped with aluminum foil for further protection.
Do You Make Keto Items? No, I do not make Keto items.
Do You Make Vegan Items? Yes, I do offer some vegan items. Do You Offer Shipping? I currently offer shipping for select items
Dos And Donts For Picking Up Cake
Please make sure you have a clear space either on the front FLOOR of the passenger seat or THE FLOOR behind
I do not recommend placing cake on seat
Allow me to place cake inside the car
Do not have heat blasting when picking up cake. I know its hard during the winter but recommend having heat off when transporting
Have the AC on in car during transportation
Drive carefully, avoid sharp turns, abrupt stops, potholes or large speed bumps. If you can not avoid make sure to take turns and speed bumps slowly
Cake should be placed in refrigerator once you get home
If cake is being picked up and taken directly to venue and event will begin with the hour then it can be placed on stand
MAKE SURE CAKE IS AWAY FROM DIRECT HEAT OR SUNLIGHT
DO NOT LEAVE CAKE OUT IF EVENT IS NOT WITHIN AN HOUR
DO NOT LEAVE CAKE IN THE CAR TO RUN A FEW ERRANDS
DO NOT TRANSPORT CAKE IN LAP
ONCE CAKE LEAVES MY HANDS, THAT IS THAT. SO PLEASE TAKE CARE OF YOUR CAKE .